From Wednesday 17 July 2024, Care Link will turn on its new digital system for the first time at the beginning of a new era for the award-winning telecare service.

We’re proud to help over 15,000 people across the Wakefield area live independently with confidence. This latest move will make sure we can continue to do that long into the future.

BT is aiming to move all landline services to digital by the end of 2027 and we’re getting ahead of the curve. By turning on our digital services now, Care Link is preparing for this change well in advance and testing of the system has been ongoing for a number of months.

Our team has been working hard behind the scenes to make sure that there will be no disruption to our customers during the switch-on. As a Care Link customer, you don’t have to do anything when the new digital system turns on.

Customers who use analogue lines for their Care Link services will hear more from us in the near future about adapting their equipment ready for a digital switchover. The measures we have put in place mean that nobody should experience any interruptions in their Care Link service while this takes place.

You can find out more information about the national switch to digital landlines and why it is happening on the BT website here: www.bt.com/about/all-ip

Scam Warning

Our Care Link team has been contacted by a number of customers who have been targeted by scammers.

The scammers are calling Care Link customers, claiming that they will need to upgrade their pendants due to the Digital Switchover and asking for bank details.

While Care Link is in the process of changing some equipment as part of the Digital Switchover, you will be contacted well in advance of any changes, and you will not be asked for a payment. We are asking our customers to be vigilant of scams and to not give out bank details over the phone to strangers.

Fortunately, we are not aware of anyone that has passed on their details to the scammers so far. The digital switchover is free, and we, alongside other home alarm providers and local councils, will never ask for personal or financial details over the phone.

If you are the victim of a scam or fraudulent activity, you should report this to Action Fraud on 0300 123 2040 or through their website, or contact your local trading standards team.